While “process” is a core part of our application – i.e. we use the disciplines of Agile, Scrum, Jira, regression testing, etc. specific to product management and application development, testing and releases; we also focus externally – to our clients – specific to their Telecom Management processes. As the old adage goes, good software without a good process, soon becomes dusty shelf-ware. One example of Process is how we engage new clients. Our very first focus is to understand every aspect of the customer’s current and desired state.
Accordingly, our interactive Business Process Analysis (BPA) session documents every stakeholder, step and strategy across Invoice and Inventory Management, Provisioning, Contract and Vendor Management and Reporting, Analytics and Business Intelligence. We establish a baseline by which to excel and deliver against. Our BPA will discuss strategy on keeping inventory current, on the pros and cons of consolidating vendor invoices, on various cost allocation methodologies, on workflow, optimization, establishing control and visibility. And…we won’t be shy in taking our extensive experience and offering a suggestion (or two) as to Best Practices, Proven Processes and problem-solving alternatives.
The same commitment to Process is displayed and measured in our Operations and Support functions. The internal acronyms are ACT, CAT, ASC, AIM; the certifications are SSAE 16 – Type II, ISO 9001, Safe Harbor, etc. But what it means to you is that our release notes and training are clear, concise and timely, our hosting facilities are secure, redundant and diverse; that our back-office processes are state of the art, technology enabled and whether we are monitoring the integrations we have with our client’s enterprise systems (i.e. AP/GL, HR, SSO/LDAP/AD/SAML) or something as simple as the VPN and email server connectivity’s, that we are truly serving as your partner and backing up our commitment via the industry’s best SLA’s.