This client is a large enterprise with 70,000 employees and $10B in annual revenue.

 
 

Situation

 
  • Third party outsourcer provided customer with limited visibility and control over telecom
  • Each location (more than 8,000 across 35 states) received a separate telecom invoice
  • No auditing or optimization of services
  • No usage analysis or benchmarking
  • Little to no cost allocation
  • No ability to make quick changes or strategic decisions for future budgeting
  • Company opens and closes hundreds of stores per year
 
 

Solution

 

The cost savings were dramatic and immediate. The first two years after adopting Asentinel, the customer focused on the exceptions the Asentinel 6.0 software discovered, resulting in the customer coming in 25 percent under budget for telecom. Now, the visibility into the total telecom spend is "immaculate" and Asentinel allows the customer to be more proactive instead of reactive, making budgeting easier.

Electronic Data Interchange (EDI) technology within Asentinel 6.0 has allowed the customer to receive bills faster, report on invoices almost immediately after they've entered the system, and view a level of detail they were never before able to see.

 

"We are a fluid company, and a part of a constantly changing industry. A company that is flexible and able to work with us like Asentinel is a huge asset - allowing us to roll with the punches and target our efforts strategically. Our vendors are also happier - our bills come faster and they get paid more quickly."
 
 

Results

 
  • Increased visibility over entire telecom lifecycle
  • Significant and quantifiable cost savings
  • Detailed reporting in real-time
  • Negotiating power over contracts and vendors
  • A proactive role in strategic budgeting

Asentinel continues to save this retail customer - and several other customers in the retail industry - money on telecom.